One purported Bay Area iPhone 6 Plus owner who posted on an Apple forum said he’d brought his troubled phone to an Apple store in San Jose and gone over it with a staffer. In August, the Mercury News reported that iPhone 6 Plus users and repair technicians believed the problem appeared to derive from the failure of chips or solder joints inside the phone. “The company continues to ignore one of the worst hardware defects to ever plague its smartphone line,” according to Motherboard. Motherboard reported in September that the problem was affecting “thousands and thousands” of iPhone 6 Plus phones. In August, a nationwide class-action lawsuit was filed in federal court in San Jose, accusing Apple of fraud and violation of California consumer-protection law.Īnd there’s been a loud chorus of user discontent ever since, with iPhone 6 owners taking to Twitter and Facebook and a slew of online tech sites to tell the world their tales of Touch Disease-induced woe.
Some users and observers, however, saw the problem as a defect.
“Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” Apple said in an online notice.
Apple has finally admitted to the existence of the mysterious iPhone ailment that caused unresponsive screens and came to be called the “touch disease.” The Cupertino firm’s diagnosis? User error.